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Active Hub
SKU:
AH-2024
Active Hub supercharges your customer satisfaction by providing an awesome Business-to-Business [B2B] portal. This product is a BigCommerce add-on. It integrates BigCommerce with the Acumatica cloud-based ERP system [Enterprise Resource Planning] with BigCommerce. This B2B portal makes it so that your business customers can see their order status, invoices, shipments and payments. We call this transparency. Your customers can also take care of their needs to make orders or schedule appointments or start a return on their own schedule at any time of day. This improves overall efficiency for them and for your company. For your company because there is no need to do manual entry of sales orders or other data. The process of getting jobs that your customer wants goes from their entry on the B2B portal and flows through to operations, either manufacturing or shipping or scheduled service request. Active Hub supports multiple levels of management who oversee purchases including the need for permission.
Key Differentiators
- Tightly integrated with Acumatica. Does not use an Acumatica customization. This enables Active Hub to avoid issues when Acumatica gets updated.
- Integrates with the Projects module so that you can allow customers or only internal users to see projects and project tasks.
- Customer account hierarchy. Supports the following levels of management: corporate managers, divisional or regional managers, workgroups and people within workgroups. (Others do not usually provide for corporate and divisional managers.
- True impersonation, not pseudo-impersonation. Internal users of your organization, in addition to customer managers, can login and act as an individual workgroup user.
- Already integrated with TradeCentric so that your customers who use spend management software will have you as a vendor in their system. This automates the process from a workgroup user selecting products, cart return, auto-issue of PO, order place, order invoice submitted to their system.
- Corporate managers and regional managers of your customers get to see a view with all the workgroups that they manage.
- Salespeople can see a view with all the accounts that they manage, and be able to impersonate any of them to place an order or do other account activities (like starting a return).
- Ability for salespeople to see quotes and modify them.
- View only - if desired as a catalog. Ability to turn off and on the ability to purchase
- Enables your customers - or only internal users - to check out with a project code
- Enables your customers - or only internal users - to check out with “WARRANTY” when the product is being used to make a replacement under warranty
- Ability to notify other people so that they will be copied on notifications.
- Ability to pay invoices online using e-check.
- Connect to other software solutions including iPaas solutions. Active Hub maintains a database table for integrations to see them at a glance.
Requirements
- Acumatica Cloud ERP System
- Acumatica Commerce Connector
- A BigCommerce subscription, usually purchased from Acumatica.
- Google Calendar if you would like to do scheduling in the portal
- A Payment gateway configured in the BigCommerce store
Optional
- A Shipper Add-On if you ship physical goods
- Google Calendar if you would like to do scheduling in the portal
- A Payment gateway configured in the BigCommerce store if you sell products from the B2B portal
- A TradeCentric account with the desired number of routes for customers who use spend management software. (Contact Igor Kiss of TradeCentric for more information.)
- 5 hours of Active Lightning time to configure your Acumatica Commerce Connector
The basic price is for adding Active Hub to an existing website.
If you would like Active Lightning to create a custom website, you will need to add-on a project for a custom website.
If you want custom configuration that is not part of standard ActiveTransfer-ADNS, you will need to buy hours to accomplish this. If the cost goes beyond the package that you purchase, we will invoice you.